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Responsible gambling
Responsible Gaming at Vegas Hero Casino
At Vegas Hero Casino, we're committed to providing you with a safe and enjoyable gaming experience while protecting your well-being. We recognize that online gambling can be thrilling but also potentially problematic for some individuals.
Safer Gambling Tools: A Helping Hand When You Need It Most
To ensure responsible gaming practices are followed by our users, we've implemented various measures across the website:
- Reality Checks: Our site will send you reminders about how much time and money you're spending at intervals to help control your exposure.
- Deposit Limits: Set daily/weekly/monthly limits on deposits and keep track of them in the Account History page.
- Loss Limits: Limit how much you can lose during a period, after which no more bets will be accepted until the limit resets
- Cool-off Periods If your account's been blocked due to self-exclusion or other reasons for 7 days and have passed since last log-in then please login again and try placing another wager - this includes waiting out cool off periods as well!
External Support
We understand that sometimes professional help is needed. To aid in this process, we've added links to various support organizations:
- GambleAware
- GamCare
- National Gambling Helpline: 0808-8020-133
Please feel free to use any of these resources should you need further guidance or assistance.
Self Assessment
Our site includes self-assessment tools such as Reality Check reminders, which appear at configured intervals (e.g., every 30 minutes).
We're Always Here for You: Support and Assistance
Feel confident about managing your gaming experience with our support team available 24/7:
- Live Chat: Instant assistance when needed.
- Email Tickets: Detailed inquiries can be handled through this method.
By having these measures in place, you'll have complete control over your gaming sessions. Should any issues arise or if concerns are not addressed within a reasonable timeframe (e.g., more than 12 hours), please contact our customer support team.